Floor/Duty Manager - London

We are working with Din Tai Fung located in Covent Garden, formal in respect to its customers yet casual and relaxed in its service style. Extremely high quality, a world-known brand that believes in giving its customers Michelin Star meals in a relaxed and affordable experience. A business with a big heart and strong values!

Our client is looking for a strong Restaurant Floor Manager, a Duty Manager that will support the team in a unique concept, a large team of over 120 staff in a restaurant and cocktail bar with over 220 seats. The business is multi-faceted bringing together an exceptional customer experience. The role will require a manager able to demonstrate previous experience and accomplishments in a similar sized high street restaurant.

The role will require a very strong leader, an individual that can work with a senior team to deliver a customer experience that will be world class and be integral to any future development plans and possible new-site openings. Lead the restaurant floor service, service standards and customer experience. 

We want the Floor Manager to develop a strong service-led team of colleagues that build strong relationships, remember their regulars yet treat everyone like regulars. We are looking for a natural coach and mentor, trainer and developer of people.

You must be:

• Passionate and knowledgeable
• Love what you do and take pride
• Be personal and be the example
• Have natural leadership putting customers and colleague’s first
• Love people, really love people
• A great communicator

Be able to:

• Demonstrate your ability to train, develop and lead a team
• Demonstrate your previous accomplishments in bars and restaurants
• Understand brand and values and how you will build this in your team
• Demonstrate excellent communication skills
• Lead a large team and demonstrate how you will deliver a high standard
• Demonstrate your understanding of the order of service, lead briefings and ready for the day set-up
• Be hands-on, communicate between departments, hosts, bartenders, servers and the kitchen teams
• Drive performance through your teams and ensure that the customer experience is paramount